|
1.
|
- systems are the key to creating a business that works… without you having
to be there. This in turn will allow you to work 'on' the business, increase the
value of your business, ensure your customers get a consistent level of service
and motivate your people. |
| |
|
2.
|
- 'where is the business heading?' |
| |
|
3.
|
- it is essential to have access to regular management information
and hold regular board meetings. |
| |
|
4.
|
- develop your business around 'functions',
not 'people'. If specific individuals are vital to your business, ensure that
you have key man insurance in place. |
| |
|
5.
|
- Do you know who you want to market to (type of customer)
and, how you want to portray your business in the marketplace (e.g. the cheapest
or a premium product/service)? |
| |
|
6.
|
- Do you undertake market research and competitor
analysis? For example, chocolates used to be a popular gift, but they are now
being replaced by wine, flowers and gift vouchers. |
| |
|
7.
|
- communication is one of the keys to motivating
your people. |
| |
|
8.
|
| |
|
9.
|
- Cash flow is all-important for a business. Many profitable
businesses fail due to lack of cash. |
| |
|
10.
|
- are you running a
business, or are you self-employed? |
|
1.
|
- by recognising
that it is not the commodity that demands innovation but the process by which
it is sold, the franchisor aims his innovative energies at the way in which his
business does business. You will only ever come up with the innovations when you
work ON your business. |
| |
|
2.
|
-
without it, how would you know that the innovation worked? Remember, what you
can measure you can manage. You must measure everything that you do. |
| |
|
3.
|
- the
elimination of discretion, or choice, at the operating level of your business.
You need a system… |
|
|
How we do it here - differentiation from
everybody else |
|
|
How we recruit, hire and train people
to do it here |
|
|
How we manage here - management system |
|
|
How we change it here - this is never-ending…
things must continually change |
|
1.
|
- what do you want from your life? |
| |
|
2.
|
- how should your business look when its finished? |
| |
|
3.
|
- creation of an organisation chart |
| |
|
4.
|
- management system (intention/attention) |
| |
|
5.
|
- create a game people want to play. People are your biggest asset. |
| |
|
6.
|
- demographics (who buys), psychographics (why they buy) |
| |
|
7.
|
- soft systems - scripting, words, letters that greet people
- hard systems - physical systems
- information systems - to know how well things are working |
|
