red text indicates an entry relevant to companies
and employers, black
refers to personal tax, and bold indicates
...view problems as opportunities. They will use a customer complaint as a chance
to turn him into a raving fan of the business.
...hire attitude and teach function. When they're looking
for a new team member, an enthusiastic, positive attitude is much more important
than job experience. You can teach people how to do the work. You can't teach
...don't assume the future can be predicted by the past. They look forwards, not
...know the Internet is not just a faster way of doing things the old way. It's
changed the whole marketing concept. Get the free book at this site: www.ideavirus.com.
...know the value
of a first impression. You only get one chance to do this right. When a new customer
phones, or calls in, they form a lasting opinion of you in less than 20 seconds.
...make their superiority
visible. There's no point being the best hairdresser in town, if the customer
doesn't know it.
...take every opportunity to get publicity. Modesty is a non-starter in business.
time off and holidays. Because unless it's in the diary, like the work commitments
are, it won't happen. There's always something else to do first.
...realise they are mortal.
There are only so many hours and minutes in which to achieve your life's ambitions.
Yet most small business owners just work from day to day like they have all the
time in the world.
...value time as their most precious resource. Each day, they list what's most
important (rather than just most important) and make sure they do it. Bill Gates
says that being acutely aware of the value of his time is one of the most significant
factors in his success.
...learn to say no. To commitments that aren't important to them. To meetings
and events that don't take them towards their goals. And to customers who aren't
...don't ignore their health and fitness. They know that if they're too busy to
exercise, they're too busy.
Other business tips.......